Return Policy Page

Return and Refund Policy for ADVANCE EST

At ADVANCE EST, we strive to ensure customer satisfaction with every purchase. Our return and refund policy for electrical equipment is designed to be clear and straightforward.

1. Eligibility for Returns

• Products can be returned within 15 days of delivery for a full refund or replacement.
• To be eligible for a return, the product must be:
  • Unused and in the same condition as when received.
  • In its original packaging with all accessories, manuals, and documentation.
  • Accompanied by a proof of purchase (invoice or receipt).

2. Non-Returnable Items

• Customized or special-order electrical equipment is not eligible for return unless faulty or damaged.
• Items that have been tampered with, altered, or show signs of misuse are not eligible for return.
• Software products or products with consumable components (e.g., fuses, batteries) may not be eligible for return once opened.

3. Return Process

• To initiate a return, contact our customer support team at [email/contact details] with your order number and reason for the return.
• Our team will provide you with a return authorization and instructions on how to ship the item back.
• The cost of return shipping is typically the responsibility of the buyer unless the product was defective, damaged, or incorrectly shipped.

4. Refund Process

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 7-10 business days.
• Shipping fees are non-refundable unless the return is due to an error on our part.

5. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within 48 hours of delivery.
• We will arrange for a replacement or provide a full refund, including any shipping charges, as quickly as possible.

6. Exchanges

• If you would like to exchange an item, follow the return process, and upon receiving your return, we will process the exchange for the desired product.
• Additional shipping fees may apply for exchanges.

7. Warranty Claims

• Many of our products come with manufacturer warranties. If your product fails within the warranty period, please contact the manufacturer directly or reach out to us for assistance.

By purchasing from ADVANCE EST, you agree to the terms outlined in this Return and Refund Policy.

For further assistance, please contact our support team.