Privacy Policy Page

Privacy Policy for ADVANCE EST

At ADVANCE EST, we are committed to protecting the privacy and security of our customers' personal information. This privacy policy outlines how we collect, use, and safeguard your data when you use our website and services.

1. Information We Collect

We collect the following types of information to ensure a seamless shopping experience:

• Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you place an order.
• Account Information: Username, password, and other information you provide when registering on our site.
• Order Details: Information about the products you purchase, your order history, and preferences.
• Technical Information: Your IP address, browser type, device details, and browsing activity on our website, gathered through cookies and similar technologies.

2. How We Use Your Information

We use your personal data to provide and improve our services, ensuring a smooth and personalized experience, including:

• Order Fulfillment: To process your orders, handle shipping, and send order confirmations or updates.
• Customer Support: To assist with inquiries, returns, refunds, and any issues you may have.
• Marketing and Communication: To send you promotional offers, updates, newsletters, and relevant information about new products or services (you can opt-out at any time).
• Website Improvement: To analyze usage patterns and improve our website’s functionality and user experience.
• Legal Compliance: To comply with legal obligations, such as tax and regulatory requirements.

3. How We Protect Your Information

• Data Encryption: We use industry-standard encryption protocols (SSL) to secure sensitive information, such as payment details, during transmission.
• Secure Storage: Personal information is stored on secure servers with restricted access to prevent unauthorized use.
• Payment Security: All transactions are processed through secure, third-party payment gateways that comply with security standards.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party partners that assist with services like payment processing, shipping, and marketing.
• Legal Requirements: When required by law or to protect the rights, safety, and property of ADVANCE EST and its users.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance User Experience: Save your preferences and remember you when you return to our website.
• Analytics: Collect data on how visitors interact with our site, helping us improve functionality and performance.
• Marketing: Track browsing behavior to provide personalized product recommendations and targeted advertising.

You can adjust your browser settings to refuse cookies, but this may impact your experience on our website.

6. Your Rights

You have the right to:

• Access and Update Information: Review and edit your personal information by logging into your account.
• Opt-Out of Marketing: Unsubscribe from our marketing emails at any time by clicking the unsubscribe link in the message.
• Request Data Deletion: Contact us at [privacy@advanceest.com] to request the deletion of your personal information, subject to legal and contractual obligations.
• Restrict Data Processing: Request that we limit the use of your personal information for specific purposes.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for tax and accounting purposes).

8. Children's Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected data from a minor, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and you are encouraged to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal information, please contact us at:

• Email: [abudhabi-sh@advest-uae.com]
• Phone: [+971 2 676 2995]